At SYNA, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information while delivering AI-powered customer support solutions. Our goal is to ensure transparency, security, and control over your data at every step.
Information We Collect
📩 Personal Information: Name, email, company details, and account credentials you provide when signing up or contacting support.
💬 Communication Data: Chat transcripts, messages, and feedback exchanged with our AI or human agents to improve service quality.
📊 Usage Data: Interactions with the platform—such as response times, feature usage, and preferences—used to enhance performance.
💾 Technical Data: Device type, browser, IP address, and cookie identifiers collected for analytics, diagnostics, and security.
How We Use Your Data
✅ To deliver personalized and efficient customer service experiences.
✅ To analyze and improve AI accuracy, response quality, and performance.
✅ To ensure data security, detect anomalies, and prevent unauthorized use.
✅ To send essential communications such as service updates, billing notices, or support follow-ups.
Data Sharing & Security
We never sell your personal information. Data may only be shared with trusted service partners (such as cloud infrastructure, analytics, or email systems) strictly to operate and improve our services. All information is encrypted in transit and at rest, protected by industry-standard security protocols.
Your Rights & Control
You may access, update, or delete your account information at any time. You can also request a copy of your data or withdraw consent for specific processing activities by contacting our privacy team.
If your organization uses SYNA for customer support, please contact your account administrator to manage privacy requests related to that deployment.
Cookies & Tracking
We use cookies and similar technologies to remember preferences, analyze usage patterns, and improve service experience. You can manage cookie preferences through your browser or device settings.
Policy Updates
This Privacy Policy may be updated periodically to reflect product updates or legal compliance changes. We recommend reviewing this page occasionally to stay informed about how we protect your data.
Contact Us
For questions, data requests, or privacy concerns, please contact our team at [email protected].
