Welcome to SYNA. These Terms & Conditions govern your access to and use of our AI-powered customer service platform. By using SYNA, you agree to comply with these Terms. Please read them carefully before engaging with our services.
Use of Services
✅ You must be at least 18 years old or have parental/guardian consent to use our services.
✅ You agree to use SYNA solely for lawful purposes, in accordance with all applicable data protection and communication laws.
✅ You must not attempt to manipulate, exploit, or reverse-engineer the system, nor use SYNA to spread spam, misleading information, or unauthorized marketing.
User Responsibilities
Users are responsible for all content, data, and interactions conducted through the platform. You agree not to upload or transmit any information that is unlawful, defamatory, abusive, or infringes upon the rights of others.
You are also responsible for ensuring that customer conversations managed through SYNA comply with your organization’s privacy, security, and compliance policies.
AI-Generated Responses
SYNA uses artificial intelligence to assist in generating automated responses. While we strive for accuracy and helpfulness, AI outputs may occasionally be imperfect or contextually limited. Users should review important communications before relying on them for business-critical or legal decisions.
Intellectual Property
All technology, algorithms, and platform designs remain the intellectual property of SYNA. You retain ownership of your original data and customer communication logs. AI-generated content can be used, reproduced, or distributed by you, provided that such use complies with these Terms and applicable laws.
Confidentiality & Data Protection
SYNA prioritizes user confidentiality and adheres to global data protection standards. Customer interactions, chat histories, and analytics are securely stored and used only for service improvement, troubleshooting, and performance optimization.
Limitations of Liability
The platform and its outputs are provided “as is” without warranties of accuracy, reliability, or fitness for a particular purpose. SYNA is not responsible for damages arising from system downtime, miscommunication, or misuse of generated content.
Service Availability & Modifications
We may modify, suspend, or discontinue certain features or services at any time for maintenance, upgrades, or business reasons. We will make reasonable efforts to notify users of significant changes that affect core functionality.
Account Suspension & Termination
SYNA reserves the right to suspend or terminate accounts involved in misuse, violation of these Terms, or activities deemed fraudulent, unethical, or harmful to the platform or its users.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of your local jurisdiction, without regard to conflict of law principles. Any disputes will be resolved under applicable legal procedures.
Changes to Terms
We may update these Terms periodically to reflect service updates or legal requirements. Your continued use of the platform after such updates constitutes acceptance of the revised Terms.
Contact Us
For any questions regarding these Terms & Conditions, please contact our legal team at [email protected].
